Are you ready for your dental practice to thrive and not simply survive?

Business and practice management

Dental practices that systemize around: exceeding patient expectations, creating self-managed teams, and exhibiting excellent communication skills create competitive advantages such as uniqueness, adaptability, and resistance. Traits required for thriving in our rapidly changing economy of intense competition, managed care, and instantaneous communication. Not by coincidence, the same traits that allowed the Ginkgo tree to thrive for over 270 million years of constant change and become the most successful tree on Earth.

With a Masters in Business Administration, over 40 years of hands-on dental management experience (and marriage to a dentist!), Sandy Baird is a dental industry speaker that has walked in your meeting attendees’ shoes. From study clubs to dental industry conferences, Sandy provides attendees with an energetic and informational presentation which leaves the audience walking away inspired to take their dental practice to the next level.

Regardless of which presentation you choose, Sandy will offer practical and enlightening solutions, information, and explanations empowering your attendees with tools to use in their practice on a daily basis.

Thanks to her in-depth experience with literally every role in the practice, she is able to gear her presentation to the perspective of your attendees. Choose from Sandy’s most requested course offerings below. Mix and match to create your customized single or multi-segment break-out, half-day, or full day session.

Speaking Topics

Building The Self-Managed Team

Systems, Service and Leadership for the 21st Century Practice

Do you want to reduce management responsibilities and your time spent on administrative work? This seminar does just that by showing how to develop employees into a self-managed team. With a focus on systemization, accountability, and empowerment this seminar illustrates the remarkable synergy of true teamwork.

Dealing with Difficult People in a Professional Setting

Don’t Let It Ruin Your Day!

All dental practices have difficult patients, but, when managed correctly, they can become your best source of referrals. Applicable to the entire dental practice team, this presentation will teach teams how to manage difficult patients and provide scripts and verbal tools to implement in the practice.

Dentist, Boss, Leader Conundrum

Few dentists are taught in dental school the skills necessary to become effective bosses, leaders, or business owners. Upon finishing their education, most are required to fill all these roles - and be skilled and caring clinicians treating as many as 20-60 patients per day.

Embezzlement in the Dental Office

It could happen to you!

No one is immune to embezzlement. Be aware and protect your practice from this danger. Gain a thorough education on the causes and effects of embezzlement. Sandy provides safeguards so you can prevent, detect, and respond to suspicions of criminal behavior within your practice.

Super Glue of Practice Success

Communication and Customer Service

Customer service can be your strongest competitive advantage. This presentation teaches the entire team how to communicate with care and warmth to show patients that they are truly listening. Sandy provides the ten fundamental rules of customer service, and how to apply them in your practice to generate five-star ratings. Want these results in your practice? Bring the entire team and attend this seminar!

Scheduling for Success

Work Smarter, Not Harder

Did you know that the #1 reason a patient refers a practice is because they run on schedule? Sandy teaches dental teams how to exceed scheduling goals and capture 20- 30% more production everyday. In addition, attendees will learn how to handle no-shows, late arrivers and canceled appointments.

Battling Burnout in Dentistry

Is the career you worked so hard and invested in so dearly on the rocks because of work-related stress factors? According to the World Health Organization (WHO), work burnout and stress-related diseases are ravaging our planet with dentists appearing near the top of the list. Don’t let this happen to you! Take the first step and attend this seminar to get started. Don’t let your important and valuable practice slip through your fingers.

Five Stars are Earned and Not Given

Today, the power of online reviews is well recognized with anywhere from 80-90% of our population saying they use online reviews and ratings to make buying decisions. In this seminar, prepare to learn tools, tips, systems, and processes to exceed your patient’s expectations and take your practice from just surviving to absolutely thriving!

OSHA in the Dental Practice

Safety Doesn’t Happen by Accident

Learn how to keep your practice safe and OSHA compliant. Good intentions don’t count, you must do what is required.

HIPAA in the Dental Practice

To Tell, or Not to Tell, is the Question

Learn why HIPAA is so important and what you and your team need to know to make sure your practice is HIPAA compliant.

Speaking Testimonials

Featured

Beth Randall, D.D.S., M.S.

“Sandy gave an inspiring presentation to our local area dental society about battling burnout. She used specific examples that all dental professionals can relate to and provided us with take-home tools that we could use in the office the next Monday morning! I really appreciated her timeliness and professionalism as well as her tackling pertinent issues by sharing straight-forward solutions.”

Rhonda Switzer, DMD

“Sandy can breathe life into the dullest of topics.”

George S. Lee, MD, DDS

“Sandy’s pearls of wisdom in team building and practice system organization demonstrate her breadth of experience in healthcare management.”

Corey Glenn, DDS

“Sandy is a dynamic speaker who also has real world experience that is so valuable when helping dentists face the challenges of managing a dental practice.”

Bart Benson, DDS

“When Sandy Baird spoke for my study club recently several doctors thanked me for having such a great speaker. Sandy’s message was one that could be put into use on Monday morning and I would love to have her back in the future to speak on another topic.”

Paul Bacon, DDS

“Because of her many years of experience in the dental profession, Sandy has tremendous knowledge. Her presentation to our dental society was energetic, informative, interesting and very helpful.”

Chuck Felts, DDS

“Sandy Baird is an outstanding communicator with the highest integrity. She has a complete mastery of her subject and comes well prepared. She presents the information in a well-organized and audience friendly manner. She is able to keep your attention, and convince you to follow her recommendations.”

Dan Merwin, DDS

“Sandy is a passionate team motivator who encourages each player to better understand how his or her work affects others on the team!”

Matthew Brock, DDS, MSD

“Mrs. Baird is a high energy, knowledgeable presenter on the financial matters and systems that affect dentists most.”

Richard Barbee, CPA

“Sandy Baird displayed a wealth of knowledge and wisdom that is only gained by real-world, in-the-office-every-day experience. Sandy was well-prepared, passionate and energetic in her approach. I was very impressed by her expertise and presentation.”

Work with Sandy