Super Glue of Practice Success

Communication and Customer Service

Super glue is a remarkable substance that permanently binds different objects together. What does that have to do with dentistry? Everything! Dental practices have many separate, moving parts that must be combined to produce a smooth-running, patient-friendly, health-oriented, and productive business. A practice’s clinical, scheduling, infection control, financial, and practice development systems must all come together and work together to create a binding relationship with patients, team members, and the community.

What is the common factor encompassing all these moving and living parts? Communication. Effective communication that exudes top customer service, trust, and care. Communication that creates patient advocates, referrals, rave reviews, and sustainable practice success.

Customer service can be your strongest competitive advantage. This presentation teaches the entire team to communicate with care and warmth to show patients that they are truly listening. Sandy provides the ten fundamental rules of customer service, and how to apply them in your practice to generate five-star ratings.

Want these results in your practice? Bring the entire team and attend this seminar!

Learning Objectives:

• How your dental team can communicate care and warmth to your patients

• Telephone, chairside, and interpersonal communication skills

• Ten fundamental rules of customer service and how to apply the rules to your practice

• The value of learning listening skills and the feelings they communicate to your patients

• The emotions you must satisfy to transform a patient into a burning advocate for your practice