Key Points at a Glance:

• Ms. Sandy Baird, consultant/Speaker/Coach, in conversation with Naren Arulrajah

• In Dentistry field for 4o years as Dentist’s wife/ practice manager, consultant, speaker and coach

• Learning from mistakes

• In the mind of the patient

• To find a practice’s uniqueness, analyze the practice first and watch it in motion

• Creating advocate patients for your practice

• Everything starts with hiring the right people

• Characteristics of a ‘bad apple’

• The self-managed team

• The process of what Ms. Sandy Baird does as a Dental Consultant to meet the needs of a dental practice