Past Presentations
Connecticut State Dental Association Annual Meeting
Sandy Baird, MBA is honored to be a featured guest speaker at the upcoming Connecticut State Dental Association's 157th Annual Charter Oak Dental Meeting from May 15-17, 2024.
Sandy will be presenting three valuable seminars for CE credit:
Dentist, Boss, Leader Conundrum covers systems, skills, and methodologies for balancing the many roles of a practice-owning dentist.
Scheduling for Success unravels the many challenges and frustrations of scheduling and provides solutions to exceed scheduling goals and capture 20- 30% more production everyday.
Battling Burnout in Dentistry provides multitude of techniques to prevent what Sandy considers one of dentistry's most serious threats: professional burnout.
Dentist, Boss, Leader Conundrum
Most new dentists face a conundrum: they are trained clinicians and oral health experts, but their profession requires managing employees and small business, neither of which they are trained to do. The real challenge is each of these three jobs—dentist, boss, leader—are full-time jobs in other industries. A stressful conundrum, indeed. This seminar discusses how these three roles can be done successfully and in the time allotted to one full-time job instead of three.
Scheduling for Success
Many practices assume anyone can schedule appointments—you just fill the openings, right? Wrong! Dental office scheduling is critical to the success of the practice because it determines the levels of production, stress and customer satisfaction. In fact, it could be considered the most important operating system in a dental practice.
The Dental Burnout
According to The Wealthy Dentist, a recent survey showed 87% of dentists in urban areas report they have in the past or are currently dealing with burnout symptoms, suburban 83%, and rural at 72%. On average, only around 19% say they have never felt the scorch of burn-out. Learn how to battle it now.
Dealing with Difficult People in a Professional Setting
Don't let difficult people ruin your day! All dental practices have difficult patients, but dealt with correctly they can turn into your best referrer. This presentation will teach you how to manage difficult patients in your practice, including providing scripts and verbal tools for the team to implement in the practice.
The Dentist/Boss/Leader Conundrum
Did you know? Happy employees have, on average, 31% higher production. (source: Harvard Business Review)
What you will learn:
How to be an effective boss and leader
How to be your employee’s favorite employer
How to reduce time spent on employee management
How to teach your employees to think
How to reduce the number of distractions and interruptions in your workday
How to create a healthy workplace
How to create a real team instead of a group of employees who just happen to work in the same office
Battling Burnout in Dentistry: Facing Your Biggest Enemy
Did you know? According to The Wealthy Dentist, a recent survey showed 87% of dentists in urban areas report they have in the past or are currently dealing with burnout symptoms, suburban 83%, and rural at 72%. On average, only around 19% say they have never felt the scorch of burn-out. Learn how to battle it now.
You will learn how to:
Understand its prevalence in dentistry.
Recognize the early signs.
Control the causes.
Avoid the traps.
Apply solutions.
Gain self-awareness.
Dealing with Difficult People in a Professional Setting
Did you know? If a difficult behaving person thinks you’re working with them, it’s hard for them to fight you. Instead of getting defensive, ask what you can do to help them.
This course is great for the entire dental practice team!
What you will learn:
How to manage difficult patients and people in your practice.
How to avoid creating difficult people and patients.
The real story behind difficult people.
How to turn a difficult patient into your best referrer.
Scripts and verbal tools for dealing with difficult people.
Effective tools to neutralize difficult people.
