The “Dealing with Difficult People in a Professional Setting” seminar, presented by Sandy Baird, MBA, provides 3 hours of CE credit.
Did you know? If a difficult behaving person thinks you’re working with them, it’s hard for them to fight you. Instead of getting defensive, ask what you can do to help them.
This course is great for the entire dental practice team!
What you will learn:
How to manage difficult patients and people in your practice.
How to avoid creating difficult people and patients.
The real story behind difficult people.
How to turn a difficult patient into your best referrer.
Scripts and verbal tools for dealing with difficult people.
