Don't let difficult people ruin your day! All dental practices have difficult patients, but dealt with correctly they can turn into your best referrer. This presentation will teach you how to manage difficult patients in your practice, including providing scripts and verbal tools for the team to implement in the practice.

Did you know? Happy employees have, on average, 31% higher production. (source: Harvard Business Review)

What you will learn:

• How to be an effective boss and leader

• How to be your employee’s favorite employer

• How to reduce time spent on employee management

• How to teach your employees to think

• How to reduce the number of distractions and interruptions in your workday

• How to create a healthy workplace

• How to create a real team instead of a group of employees who just happen to work in the same office

Did you know? According to The Wealthy Dentist, a recent survey showed 87% of dentists in urban areas report they have in the past or are currently dealing with burnout symptoms, suburban 83%, and rural at 72%. On average, only around 19% say they have never felt the scorch of burn-out. Learn how to battle it now.

You will learn how to:

• Understand its prevalence in dentistry.

• Recognize the early signs.

• Control the causes.

• Avoid the traps.

• Apply solutions.

• Gain self-awareness.

Did you know? If a difficult behaving person thinks you’re working with them, it’s hard for them to fight you. Instead of getting defensive, ask what you can do to help them.

This course is great for the entire dental practice team!

What you will learn:

• How to manage difficult patients and people in your practice.

• How to avoid creating difficult people and patients.

• The real story behind difficult people.

• How to turn a difficult patient into your best referrer.

• Scripts and verbal tools for dealing with difficult people.

• Effective tools to neutralize difficult people.