Dealing with Difficult People in a Professional Setting
Don’t Let It Ruin Your Day!
All dental practices have difficult patients, but, when managed correctly, they can become your best source of referrals. Applicable to the entire dental practice team, this presentation will teach teams how to manage difficult patients and provide scripts and verbal tools to implement in the practice.
Create a Priceless Patient Experience Through Better Communication and Customer Service
Creating a dental experience your patients will never forget by enhancing your team’s communication and customer service skills. Whether over the phone, by text, upon arrival, chairside, in team meetings, or talking money and insurance your patients’ impressions and willingness to provide a review and refer the practice depend on it. Learn ways to make your practice stand out from the crowd.