Dealing with Difficult People in a Professional Setting

Don’t Let It Ruin Your Day!

All dental practices have difficult patients, but, when managed correctly, they can become your best source of referrals. Applicable to the entire dental practice team, this presentation will teach teams how to manage difficult patients and provide scripts and verbal tools to implement in the practice.

Learning Objectives:

·       How to manage difficult patients and people in your practice.

·       How to avoid creating difficult people and patients.

·       The real story behind difficult people.

·       How to turn a difficult patient into your best referrer.

·       Scripts and verbal tools for dealing with difficult people.

·       Effective tools to neutralize difficult people.