Dealing with Difficult People in a Professional Setting
Don’t Let It Ruin Your Day!
All dental practices have difficult patients, but, when managed correctly, they can become your best source of referrals. Applicable to the entire dental practice team, this presentation will teach teams how to manage difficult patients and provide scripts and verbal tools to implement in the practice.
Create a Priceless Patient Experience Through Better Communication and Customer Service
Communication and Customer Service
Customer service can be your strongest competitive advantage. This presentation teaches the entire team how to communicate with care and warmth to show patients that they are truly listening. Sandy provides the ten fundamental rules of customer service, and how to apply them in your practice to generate five-star ratings. Want these results in your practice? Bring the entire team and attend this seminar!