Sandy Baird 7/14/20 Sandy Baird 7/14/20

Dealing with Difficult People in a Professional Setting

Don’t Let It Ruin Your Day!

All dental practices have difficult patients, but, when managed correctly, they can become your best source of referrals. Applicable to the entire dental practice team, this presentation will teach teams how to manage difficult patients and provide scripts and verbal tools to implement in the practice.

Sandy Baird 7/14/20 Sandy Baird 7/14/20

Essential Leadership Skills for Today's Dentists

Few dentists are taught in dental school the skills necessary to become effective bosses, leaders, or business owners. Upon finishing their education, most are required to fill all these roles - and be skilled and caring clinicians treating as many as 20-60 patients per day.