The Dental Team Toolkit: Building Teams That WIN
Your Key to Management Freedom!
Sandy explains more how to get more wins for your dental practice by building a self-managed dental team.
When you own a practice, you quickly discover that critical skills gaps inevitably cause some of the biggest headaches in every practice:
Communication skill gaps contribute to emotionally charged situations and create difficult people—whether they are patients or team members.
Leadership skill gaps contribute to employee problems like chronic lateness, underperformance, constant complaining, persistent negativity, and failure to comply.
Business system gaps cause multiple problems with scheduling, new patient acquisition and patient retention, and financial and mediocre performance.
Customer service skill gaps damage patient relationships, new patient recruitment, teamwork, and patient experience.
A clear, structured, fail-safe approach to practice management skills can cure staffing headaches, create a healthy work environment, re-energize the team, and reap huge benefits. Learn proven ways to integrate critical operating systems, increase revenues, improve patient satisfaction and retention, boost online and word-of-mouth referrals, maximize morale, and minimize miscommunication risks.
You can also hear Sandy talk about self-managed teams on the Growing Dentist Podcast.
Learning Objectives:
Pinpoint the skills and essential qualities of an effective dentist-leader
Understand critical communication skills for leadership in the 21st century
Identify ways your dental team can communicate care and warmth to your patients
Define the elements of a dental team and practice that stand out from the crowd
Recognize the minimal components of a first-class professional atmosphere
Establish strategies for dealing with difficult people (both patients and employees) and reducing stress
Explore patient-centered, best practice operational systems, which create sustainable practice growth and profitability
